Jewel collectors is an entirely family-run business, built on over 40 years of experience in luxury jewellery and watches. Our story began with our father, Alan, whose passion for craftsmanship, provenance and rarity laid the foundations of the business and continues to guide it today. Jewel Collectors is run by Alan, his daughters and sons, united by a shared love and appreciation for exceptional jewellery, craftsmanship and history.

Having founded Watch Collectors, our dedicated destination for pre-owned luxury watches, we created Jewel Collectors as a natural extension of that heritage: a separate platform for carefully selected pre-owned, vintage and antique jewellery.

We are not simply dealers, but collectors ourselves. Each piece is chosen with care, knowledge and a collector’s eye, with the aim of helping clients find jewellery that feels personal, enduring and worthy of being worn, kept and passed on.

We are based in London, in the heart of Mayfair, just a stone’s throw from Oxford Street, Bond Street and New Bond Street.

Yes! We welcome you to our visit our showroom in the heart of Mayfair, where our jewellery can be viewed and tried on in person.

Our space offers a refined, gallery-like showroom: calm, discreet, and considered, allowing you to view each piece closely and receive one-to-one guidance from our family-run team.

Appointments are warmly welcomed and recommended, so we can ensure dedicated time, privacy and a relaxed experience. 

Our address is:
Jewel Collectors
21-22 Grosvenor Street
London
W1K 4QJ

You can book a slot to view any items you like here.

Appointments are available weekdays between 10.30am to 5.30pm, and Saturdays between 11am and 2.30pm.

For clients who prefer to shop remotely, we also ship nationally and internationally.

We have over 40 years experience in the field of watches and jewellery, specifically in the pre-owned market. All our watches undergo rigorous inspection and testing by our qualified watchmakers. This is why we are proud to offer a lifetime authenticity guarantee as well as a 2 years warranty.

All our watches are inspected by our qualified watchmakers before processing. Every watch offered on our website is classified to be in excellent working order and pristine retail condition. Typically this means undergoing a service and a light polish if necessary however however not all watches need this. We never over polish watches. We believe in doing only the necessary work to our watches in order to maintain factory fit and finish.

All Our watches are backed by a 24 months warranty.

We are proud to use The Watch Register which is an international database for stolen watches and falls under The Art Loss Register. We are also very strict in our buying process and very selective of the watches we buy and people that we deal with.

As attractive as it can be to only consider watches with the original box and papers, it’s not actually necessary. We believe the original papers make a nice complete set which could potentially make a watch easier to sell however it does not add or subtract from its originality and authenticity nor does.

All United Kingdom orders are sent with Royal Mail Special Delivery, offering next-day signed-for delivery, usually between 9am- 1pm. A signature is required upon arrival, and the parcel is fully insured throughout transit.

Orders placed before 2pm are typically dispatched the same day, with the exception of some pieces.

If you would prefer delivery on a specific date, we are happy to arrange this by scheduling dispatch accordingly - simply let use know at the time of purchase.

A Royal Mail tracking number will be provided once your item has been dispatched, so you can follow your piece on its journey to you.

International orders are shipped using FedEx International Priority Express. All shipments are fully insured, tracked, and require a signature upon delivery.

Within Europe, parcels typically reach the destination country by the next working day. For countries outside Europe, parcels generally reach the destination country within 2-3 working days. Final delivery will take place once the parcel has cleared local customs. 

We ship to most international destinations; however, certain countries may be excluded due to courier or insurance restrictions. Please contact us if you would like to confirm availability for your location. 

Yes, we ship worldwide with the exclusion of only a few countries using Fedex International Priority which aims to deliver in 1-3 days depending on country and customs clearance.

We cover the cost of shipping and insurance. Duties and Taxes may apply in your country and are the responsibility of the buyer. We do aid with filling in paperwork along side Fedex in order to make the process smooth.

All international orders may be subject to local import duties and taxes set by the destination country. These charges are the responsibility of the buyer.

To make the import process as simple as possible, we collect any applicable duties and taxes before shipping your piece and remit them to FedEx. FedEx will then handle payment and customs clearance on your behalf prior to delivery.

Write a clear and concise answer to guide your customers.

Shipping is safe and has become the standard in our industry although you are more than welcome to visit our Mayfair, London store by appointment.

We cover the cost of shipping and insurance for your peace of mind.

Orders in the United Kingdom

Orders placed before 3pm Monday to Friday will be dispatched the same day (unless otherwise requested). Orders placed after 3pm or over the weekend will be dispatched the next working day.

We ship with Royal Mail Special Delivery, which guarantees Next Day delivery between 9am-1pm across the United Kingdom. Shipments will be fully insured by us and will require signature on delivery.

International Orders

Orders placed before 12pm will be dispatched the same day, any orders placed after 12pm will be dispatched the next working day.

We ship with Fedex International Priority Express, which in most cases guarantees next day delivery to Europe, United States and Asia. Customs will have process the shipment before it is delivered to you, which generally takes 2-3 days in addition.

The parcel will be fully insured and signature will be require

Purchases made in person at our showroom are final, as the item has been inspected and tried prior to purchase.

Purchases made online are covered by a 14-day return period from the date of delivery, allowing you time to inspect and try the piece at home.

A full refund will be issued provided the item is returned in the same condition in which it was received. Pieces must not show any new signs of wear, alteration or damage beyond their original described condition. 

All original packaging, documentation, tags and protective elements must also be returned intact where applicable.

Where a piece is described as unworn at the time of sale, it must remain in unworn condition to be eligible for return.

The customer is responsible for the cost of return postage. Before sending an item back, you must contact us so we can provide the correct return instructions and approved shipping method.

Please do not send your return independently, even via Royal Mail or FedEx, as specific services and arrangements are required for the parcel to be covered under the appropriate insurance.

UK returns must be sent using our specific Royal Mail method, and international returns must be arranged using our approved FedEx method.

This ensures your return is correctly booked, insured and expected by us before it is sent. 

Yes, payment processing fees are deducted from the refund issued unless the item is faulty. These fees are 2% for UK orders and 5% for international orders.

If an item is received with a fault or differs materially from its description, please notify us promptly so we may review the matter. 

Where appropriate, we will first offer to repair or rectify the issue. If this is not possible, a refund will be arranged.